Frequently Asked Questions

 

How big can you go?

There is no limit! Our biggest projects are made in pieces, sometimes assembled on-site. We have several methods of joining pieces depending on the next step.

How long do pieces last?

If you’re after a long-lasting durable display, consider hardcoat or fiberglass. Both will last more than 10 years.

Bare foam and Face-Only pieces are displayed where the public doesn’t interact with them, or they can be damaged.

What is the material used?

We use a variety of materials from lightweight to heavy. Most displays have an EPS foam core. Other materials we use are HDU or PU foam board, MDF, MDO, signboard, modeling board, and styling board. Contact us if you want to explore other options.

Can I use my own custom designs?

Yes. Follow this Link to attach your custom design and get a custom quote!

What is guaranteed?

Made right, or we’ll make it right.  Our process clearly defines the part you’ll be getting: the size, shape, surface finish, durability, framing, etc. If it shows up broken, damaged, a different color, or anything else, we will work with you to correct it at no cost.

Do you ship anywhere?

Outshaped only ships online products within the U.S. Please contact us Here if international shipping is required.

What file types do you accept?

We work with all achitectural and artistic design tools and can easily convert your project into our software.

How do i make my design 3D?

If you only have a sketch, our artists can do it for you. If you have a CAD or vector drawing, we can extrude it (you can do this in free programs like SketchUp or Blender). 

What is the largest foam letters you can make?

There is no limit to the size of your model. Keep in mind shipping will be much higher for extremly large letters and may be required to be transported as frieght.

What size letters should I get?

  • A general rule is that you can see a:

    • 1′ letter from 250 feet

    • 2′ letter from 500 feet

    • 4′ letter from 1000 feet

What features can my foam letter have?

Any combination on the letters tool on the online store are available. If you would like a custom design not available on the tool please contact Here for a custom quote!

What is the turnaround for my custom foam letters?

Letters designed using the letters tool will typically be shipped within 2 to 4 weeks.

Can I use a custom font?

Yes. If none of the fonts available using the letters tool are what you want please contact us Here and attach your custom font!

Can the letters stand on their own?

Yes, all letters are designed to free stand. If you would like to Hand or mount your letters differently please click this Link. Be aware, stand alone letters will have a flat surface on the bottom for stability.

What is the coating?

The coating is a durable two part epoxy that has been base coated with a paintable primer.

Can the letters be used outside?

Yes, the coating option is highly recommmended when considering outdoor use.